Arin Krisnawati, Vina Andita Pratiwi, and Agung Pramayuda. “Pengaruh Kualitas Pelayanan Terhadap Loyalitas Nasabah PT. Pegadaian Cabang Arjawinangun”. Jurnal Ekonomi Manajemen 16, no. 1 (June 30, 2021): 35 - 44. Accessed December 4, 2021. https://oaj.stiecirebon.ac.id/index.php/jem/article/view/103.